In November 2024, I purchased the Bosch MUMS2VM40 kitchen robot. During its second use, I noticed a terrible smell. Initially, I thought it was the yeast in the dough, but the odor was far too strong. I contacted the service center, and although they confirmed the odor, they claimed it might be from the "external environment" and returned the machine without any solution. To make matters worse, they told me to go to the Consumer Court if I wanted further action, effectively dismissing me.
Disappointed by Bosch’s lack of support, I called customer service to report both the issue and the service center’s behavior. They assured me they were "investigating" and would contact me soon. This dragged on for a month and a half, during which I couldn’t use the machine and had to keep following up myself. Eventually, they took the machine for a second inspection but still didn’t contact me with the results. Once again, I had to call them, and they said, "Yes, there’s an odor, but it’s not from the machine, and replacing parts wouldn’t help." They then offered a “paid solution” instead of resolving the issue under warranty.
This is absolutely unacceptable. A brand-new product that was under warranty emitted a bad odor from the very first use, yet Bosch refuses to replace or refund it. The problem clearly isn’t due to user error, as confirmed by the service team. The machine’s odor started right after the first use, and it’s impossible for dough to get inside and cause such an issue.
I’ve seen numerous similar complaints about this machine online, especially regarding the smell. It’s disheartening to see a brand like Bosch ignore its customers and refuse to take responsibility for a defective product. I demand an immediate resolution—either replace the machine or issue a full refund.
This experience has been exhausting and frustrating, and I will share my complaint widely. As a customer, I expect Bosch to stand behind its products. Our money isn’t disposable, and this issue needs to be resolved promptly.
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