I booked a stay at Hostel Center Luxury in Sarajevo through Booking.com and paid online. My confirmation number is 4305340***. On July 11, I arrived around 5:30 PM for check-in. I waited for about half an hour for someone to arrive. During this time, I had a chance to look into a room and use the restroom. I noticed that people had been smoking in the room, using empty water bottles as ashtrays, and I took a photo of it. After reaching the hostel manager by phone, someone finally arrived and showed me to my room. One of the guests in that room was smoking, and when I asked him to stop, he said he always smokes there. The room reeked of cigarette smoke. When I mentioned that smoking was happening in both rooms and that I wouldn't stay there, the employee who showed me the room became very aggressive, started yelling, and then made threatening remarks. I reported this to Booking.com the next day, but it has been over a week, and I still haven't received a response.
On March 26, 2025, after a 15-hour road trip from Istanbul, my family and I reserved a hostel in Zagreb using Booking.com (reservation number: 4584119932). We were fully aware that we chose a non-refundable rate. However, what happened next was completely unacceptable. When we arrived at the hostel...
I booked a stay at a hotel in Ulcinj, Montenegro through Booking.com. After my stay, I left a review on the platform stating that the hotel was not lo...
On March 26, 2025, after a 15-hour drive from Istanbul, we made a last-minute hostel reservation as a family in Zagreb to spend the night, with reservation number 4584119932. We knowingly chose the non-refundable option via booking.com. However, when we arrived at the property, we couldn’t retrieve ...
On July 7th, I rented a car from 387 Rentacar in Sarajevo through Booking.com, and my credit card was charged ₺9,816.25. Despite arriving at the office on time to pick up the car on July 20th, it was never delivered. Since then, I've contacted Booking customer service numerous times, emailed six tim...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
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