On December 13, 2025, I made a hotel reservation through Booking.com. In the search bar, I explicitly typed “Paris, France hotels” and searched for hotels close to the Eiffel Tower. The results displayed hotels with Eiffel Tower images and distance information such as “0.5 km away.” Trusting this information, I booked a hotel named Hilltown Grand Vacations Club Elara Center Strip Las Vegas and paid €733.
Later, when I checked the hotel’s actual location, I realized that the hotel was not in Paris, France, but in Las Vegas, USA. Even though I clearly searched for Paris/France, the site showed me a hotel located in Las Vegas, presented with Eiffel Tower visuals and distance details suggesting it was near Paris. I never entered Las Vegas or USA in my search. I was physically in Paris at the time of booking and was fully aware of which city I was searching for. Despite this, the system prominently displayed a Las Vegas hotel in the Paris search results.
I contacted both Booking.com and the hotel. Despite this clear system error and misleading presentation, no refund was issued, nor was I offered any option to change or postpone my reservation. Neither Booking.com nor the hotel accepted responsibility for this misdirection and instead placed the entire burden on me. As a result, my trust in both Booking.com and the property has been completely undermined. I request that the search results and images be corrected to accurately reflect reality, that the €733 I paid due to this misleading system error be refunded, and that my grievance be properly resolved.
I made a hotel reservation through Booking.com at Hotel France Eiffel in Paris for October 7–10, 2025. Unfortunately, due to the passing of my father-in-law, I had to cancel my booking on October 1, well before the free cancellation deadline. Despite this, as of October 11, my refund of €663.30 has ...
In early November, I made a hotel reservation through Booking.com for my visa application. I had selected the option to pay at the hotel for my payment method, and the reservation could be cancelled depending on my visa status. A few days later, on November 11, 2023, a charge of €370.80 appeared on ...
I made a hotel reservation on Booking.com two months in advance for my trip to Koh Phangan, Thailand. Despite my careful planning, in 2023, my hotel was cancelled on the day of arrival without my consent, forcing me to spend the entire day searching for alternative accommodations. Now in 2025, Janu...
I made a reservation through Booking.com and received a message from the property. During our chat on the platform, I was asked for payment, so I transferred €360 via credit card. Later, I became suspicious of the chat’s legitimacy and continued investigating. The property informed me that the messa...
I booked a room on Booking.com under the confirmation number 3132331658. However, when I arrived at the hotel's specified location, there was neither a hotel nor a sign. I spent hours looking for it with no success. After much searching, I eventually found the hotel, but it was not the same as shown...
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