Booking.com's website lacks clear information regarding their terms. Their listings are often deceptive. I needed to rent a car, and the rental fee was charged to my card to confirm the reservation. Upon my arrival at the airport in a foreign country, I was unexpectedly required to pay a steep insurance fee for a budget car. Later, I was informed that it was not insurance, but rather a deposit. Charging €1200 for a four-day rental of a car that only costs €54 is completely unreasonable! This is completely untrustworthy.
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I attempted to rent a car through Booking.com, but due to some unclear details online, I decided to visit their airport office for clarification. The rental price for a four-day period was listed as €136 in the system, yet when I spoke with the staff in person, I was suddenly quoted €180—a significa...
I booked a 4-day rental car through Booking.com along with my international hotel reservation. Our flight landed around 7 AM, and we were supposed to pick up the car at the airport. However, the rental company told us that the car wouldn’t be available before 11 AM. With two exhausted kids and hours...
I rented a car via booking.com/cars. Even though I PAID THE FULL PRICE IN ADVANCE, when I arrived at the pick-up point at the airport they told me I was too late and my car was not available. According to them, I was supposed to pick up the car at 11:30, but my flight arrived in the evening and the ...
I scheduled a car rental through Booking.com, but the entire experience was a mess from the start. After confirming the booking, I received no clear or detailed information about the next steps. Worse, Booking.com charged my account without sending a confirmation SMS or requesting any approval—money...
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