We booked a hotel through Booking.com for our trip to Bali. When we arrived at the hotel late at night, we were informed that the reservation had not been communicated to the hotel by Booking.com, and there were no available rooms. We had to leave and find another hotel in an unfamiliar area. I emailed Booking.com for a refund. We paid a total of ₺10,797, but the refund was only ₺10,416. Is it our problem that the exchange rate dropped after the refund process started? We were left without a hotel and financially inconvenienced. We used to book everything through Booking.com, including car rentals, but I will never use them again. I will also share my experience with everyone I know.
On March 22, I made a reservation through Booking.com, and the total cost clearly stated on my confirmation was ₺4,711.95. However, when I checked my bank statement, I was charged ₺5,335.95—a significant and unexplained difference. I immediately reached out to Booking.com via email to understand wh...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a 7-day stay in Cologne, Germany through Booking.com yesterday for my son and mother, paying over ₺14,000. When they arrived at the hotel, no one was there, and the contact number provided wasn’t answering. They were forced to pay 300 euros to stay at another hotel. This morning, I received...
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