I'm facing a baffling situation with a recent order I placed during a Bobbi Brown online promotion. After eagerly anticipating my purchase, I decided to check the order status, only to discover that the Radiance Boost Essentials set I snagged at a discount is not in stock and won't be arriving. Why advertise a product if it's not available?
This is by far the most absurd situation I've encountered – a blend of frustration and disbelief. I'm not interested in canceling my order nor accepting a partial shipment; I want the entire order fulfilled. It's mind-boggling how the item shows up when I search in-store but is unavailable and won't be restocked. This feels like a mockery, and customers shouldn't be treated this way. If items aren't in stock, don't list them for sale in the first place.
I ordered the Radiance Boost Essentials Set from the Bobbi Brown website on May 4th. My order number is 2381339489. Even though I paid for it, my order status said "inactive." When I talked to customer service, they told me that the set is not available right now. If it wasn't available, why was my ...
About a month ago, I ordered something from Bobbi Brown when they were having a buy one, get one free promotion. It's been a whole month, and they keep saying that they don't have my order in stock. They keep promising to send it to me as soon as they have it available. They're not sure when the sto...
I ordered some stuff from bobbibrown.com on September 22, 2023, but I still haven't received my products. When I reached out to customer service, they replied with a standard message saying that my request was "in the process of being handled." The second response said there was a technical issue an...
I placed an order on the Bobbi Brown online store on December 12, 2024, intending it as a New Year’s gift. However, I received no updates about the order—no email, message, or phone call to inform me of its status. After waiting for about ten days with no communication, I contacted customer service ...
I recently made a purchase on the Bobbi Brown website, but during the sale period, the site constantly glitches. This isn't the first time I've encountered such an issue; I've faced similar problems with another retailer's website before. After entering my email and password, I receive an error, and...
Comments