Bobbi Brown Order Shipping Delay
I ordered some stuff from bobbibrown.com on September 22, 2023, but I still haven't received my products. When I reached out to customer service, they replied with a standard message saying that my request was "in the process of being handled." The second response said there was a technical issue and they couldn't find my order. They mentioned that they would give me a refund because they couldn't recreate the order. Why is it that I can see the order details in my account, but you can't, supposedly because of technical issues? You're damaging your brand reputation by trying to cancel orders with ridiculous excuses. I think this is completely unacceptable.
Dear Valued Consumer, We want you to know that we are sorry for the situation you have experienced. We kindly request that you share the order number with us so that we can check your process on our end. Thank you for your interest in our brand. Best regards.
Order number: 2502429555 I also emailed a screenshot showing the order details to customer service.
The issue is still not resolved. Neither the products were sent nor a refund was made. You took the money for the product you didn't send!
The brand sent an email saying "we have forwarded the issue to the relevant departments" and then disappeared. I sent another email. No response. They neither sent the products I ordered nor refunded my money!
Dear Valued Customer, We apologize sincerely for the situation you have experienced. Please be assured that we will address the issue immediately and ensure its resolution. We will inform you about the process within the day. We apologize once again for the situation you have experienced and thank you for your understanding. Best regards,
