I ordered some stuff from bobbibrown.com on September 22, 2023, but I still haven't received my products. When I reached out to customer service, they replied with a standard message saying that my request was "in the process of being handled." The second response said there was a technical issue and they couldn't find my order. They mentioned that they would give me a refund because they couldn't recreate the order. Why is it that I can see the order details in my account, but you can't, supposedly because of technical issues? You're damaging your brand reputation by trying to cancel orders with ridiculous excuses. I think this is completely unacceptable.
I placed an order on the Bobbi Brown online store on December 12, 2024, intending it as a New Year’s gift. However, I received no updates about the order—no email, message, or phone call to inform me of its status. After waiting for about ten days with no communication, I contacted customer service ...
I ordered the Radiance Boost Essentials Set from the Bobbi Brown website on May 4th. My order number is 2381339489. Even though I paid for it, my order status said "inactive." When I talked to customer service, they told me that the set is not available right now. If it wasn't available, why was my ...
I'm facing a baffling situation with a recent order I placed during a Bobbi Brown online promotion. After eagerly anticipating my purchase, I decided to check the order status, only to discover that the Radiance Boost Essentials set I snagged at a discount is not in stock and won't be arriving. Why ...
About a month ago, I ordered something from Bobbi Brown when they were having a buy one, get one free promotion. It's been a whole month, and they keep saying that they don't have my order in stock. They keep promising to send it to me as soon as they have it available. They're not sure when the sto...
I recently made a purchase on the Bobbi Brown website, but during the sale period, the site constantly glitches. This isn't the first time I've encountered such an issue; I've faced similar problems with another retailer's website before. After entering my email and password, I receive an error, and...
Comments