I placed an order on the Bobbi Brown online store on December 12, 2024, intending it as a New Year’s gift. However, I received no updates about the order—no email, message, or phone call to inform me of its status. After waiting for about ten days with no communication, I contacted customer service and requested the order be canceled.
A week later, a partial refund was credited to my account, falling short by ₺800. Upon speaking with my bank, I confirmed that the discrepancy was not on their end. Despite multiple calls and emails to Bobbi Brown customer service, I have received no resolution or explanation.
I am disappointed that my order never arrived and that my refund was incomplete. I expect the remaining amount to be credited to my account immediately. Please address this issue promptly, as this experience has been extremely frustrating.
I ordered some stuff from bobbibrown.com on September 22, 2023, but I still haven't received my products. When I reached out to customer service, they replied with a standard message saying that my request was "in the process of being handled." The second response said there was a technical issue an...
I recently made a purchase on the Bobbi Brown website, but during the sale period, the site constantly glitches. This isn't the first time I've encountered such an issue; I've faced similar problems with another retailer's website before. After entering my email and password, I receive an error, and...
I ordered the Radiance Boost Essentials Set from the Bobbi Brown website on May 4th. My order number is 2381339489. Even though I paid for it, my order status said "inactive." When I talked to customer service, they told me that the set is not available right now. If it wasn't available, why was my ...
About a month ago, I ordered something from Bobbi Brown when they were having a buy one, get one free promotion. It's been a whole month, and they keep saying that they don't have my order in stock. They keep promising to send it to me as soon as they have it available. They're not sure when the sto...
I'm facing a baffling situation with a recent order I placed during a Bobbi Brown online promotion. After eagerly anticipating my purchase, I decided to check the order status, only to discover that the Radiance Boost Essentials set I snagged at a discount is not in stock and won't be arriving. Why ...
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