On July 23, 2023, my father passed away. He had a credit card debt from Garanti Bank. Despite many attempts to call the bank (via the general hotline), I was promised that they would offer information on the account into which I should deposit the funds together with the debt. Unfortunately, there has been no answer. My phone number is on file with the bank, and I have call logs and voice recordings to back it up. When I contacted to inquire about the debt status and seek the account number to make a payment, I was told (via recorded message) that the debt had been transferred to a lawyer and that I should contact the law firm. I received no communication, and this negligence is inexcusable, especially given my continuous attempts to settle the amount by calling the bank. Beyond negligence, this appears to be opportunism. The law company is contemplating outrageous debt interest and enforcement attachments without giving me any prior notice.
About three months ago, we applied to transfer my father’s retirement pension from Halkbank to Garanti BBVA Burdur Bucak Branch. The only legal obstacle preventing the transfer was the debt owed to the former bank, which we completely paid off approximately 25 days ago. Despite this, Garanti BBVA ha...
Garanti Bank's credit card debt restructuring customer service is a complete mess. My card is 7 days overdue, and I haven’t made a payment yet. I want to restructure my debt in line with the new law and the BDDK’s decision, but I can’t reach anyone to assist me. The customer representative gives a n...
I paid off my Garanti Bank overdraft account late and then restructured the debt. After making a few installments, on March 21, 2025, I deposited the remaining ₺1,500 into my Garanti account, and the bank automatically collected it. However, since March 2025 — more than eight months now — I have rec...
Hello, on April 22, we applied for a credit card from Garanti Bank through my father. I live in Aydın/Söke, while my father lives in Denizli/Pamukkale. Although we requested the card to be sent to Söke, it was delivered to Denizli and handed over to my cousin who lives in a different block, not even...
On October 1, 2023, I completed a purchase on Amazon with my Garanti Bonus virtual credit card. On 19.10.2023, I raised a dispute via Garanti’s mobile banking app concerning that transaction. Since then, I’ve reached out to customer service numerous times, submitted multiple requests, and yet, after...
Comments