5
Murat is very satisfied with the result
Resolved

BMW X1 Panoramic Roof Curtain Spontaneously Disintegrated

BMW X1 Panoramic Roof Curtain Spontaneously Disintegrated
BMW X1 Panoramic Roof Curtain Spontaneously Disintegrated
BMW X1 Panoramic Roof Curtain Spontaneously Disintegrated
BMW X1 Panoramic Roof Curtain Spontaneously Disintegrated
+2
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Murat
May 31, 2023 5:48 pm
26
Murat's Thank You Message
“A very quick response was made. I am currently at the authorized service center. We were able to communicate at every stage. Thank you.”

I use a 2016 model BMW X1. Actually, I was satisfied, but we were surprised what to do in the face of this problem that happened to me suddenly. Although it is not a part we use constantly, it caused great victimization. I pressed the button to send the sunshade of the panoramic roof to the back, while it was going, it suddenly stuck to the edge and started to struggle, then it tore and went to the back. We were very surprised, we just looked at the process. This is not a user error. Because although it is a mechanism that is never opened in summer and never closed in winter, it is a very sad situation that it tears itself apart in this way. I want the authorities to examine the photos and video. There is nothing I have done. We don't even touch that part. The curtain standing on the top. This process I went through made us very sad. I am frankly waiting for support and help in this regard. I would also like to point out that I am a person who does all service maintenance at the authorized service. It will also come out of your records.

May 31, 2023 5:56 pm (8 minutes after complaint)

Dear Customer, Your notification has been received by us, recorded, and shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

August 01, 2023 10:11 am
Murat
Murat
August 21, 2023 9:14 am

A very quick response was made. I am currently at the authorized service center. We were able to communicate at every stage. Thank you.

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