PDF Guru Auto-Renewal Charge Dispute and Refund Request
I recently discovered that Apdf Guru renewed my subscription through their website on 25 March 2026 and charged me $49 without my consent. I did not knowingly approve or authorize this renewal, and I was not clearly informed that the subscription would auto-renew at this price. I request that this unauthorized renewal be cancelled and that the full amount of $49 be refunded to me as soon as possible. I also ask that any automatic renewal on my account be deactivated so that similar charges do not occur in the future.
Hello Louqmaan, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the $49 charge on 25 March 2026 for the renewal of your subscription. We fully understand your distress regarding this unexpected renewal and your clear request to have the $49 fully refunded, the subscription canceled, and any automatic renewal on your account deactivated to prevent future charges. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to carefully review your case, verify your account status, and help resolve this issue as quickly as possible. Please contact our dedicated support team directly. In your message, please include: - The email address associated with your PDF Guru account. - The first 6 and last 4 digits of the card used for the payment. - A receipt or screenshot showing the $49 charge from 25 March 2026. Once we receive these details, we will locate your account, ensure all auto-renewals are disabled, re-examine your refund request, and assist you promptly. We look forward to hearing from you so we can address your case thoroughly. Best regards, PDFGuru Team
