Xolvie Resolution Specialist February 07, 9:00 am
If you have already used BlaBlaCar but your driver is late, it is important to follow these steps:
Contact the driver immediately after noticing the delay. Use the contact information provided in the BlaBlaCar app.
Clarify the reason for the delay and expect further instructions from the driver. Perhaps the delay is due to urgent circumstances and the driver is already trying to resolve the issue.
If the delay continues and the driver has not provided you with a satisfactory explanation, consider contacting BlaBlaCar with support. You may be offered alternatives or help to resolve the situation.
Remember that delays can happen and it's important to maintain polite and friendly communication with both the driver and BlaBlaCar to get the best possible outcome and maintain a positive experience.
In case the company does not resolve your issue, you can use our website to file a complaint and further resolve the issue.
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