Bitci Selfie Verification Still Pending—No Support or Resolution

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February 22, 2025 5:44 pm
36

I have been waiting for my selfie verification to be completed on Bitci, but it still has not been processed. There is no support available, and I have received no assistance despite my repeated attempts to resolve the issue.

This delay is completely unacceptable, especially for a platform that handles financial transactions. I need this issue to be fixed immediately. If Bitci fails to resolve this, I will be forced to escalate my complaint and warn others about this lack of service.

I also plan to advise my friends to delete this app if this issue remains unresolved. Bitci, act now and complete my verification immediately!

May 19, 2025 1:52 pm (2 months after complaint)

Hello Our support team called you to resolve the problem you experienced, but they were unable to reach you as you were unavailable. We would like to inform you that our support team will call you again during the day. We wish you healthy days. Best regards, Bitci Support Team

June 03, 2025 4:39 pm

Hello, Our expert teams have been informed about the issue and the resolution process regarding your situation has been completed. If you need support on a different matter, you can reach us 24/7. Best regards, Safebit Support Team

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