I made a withdrawal request on November 30, 2023, but my funds are still pending. In addition, they assert that they have resolved the problem by stating, "We have taken care of your complaint, however, we do not observe any assets in your account," which has left me feeling uneasy. Getting in touch with a customer representative seems like an insurmountable task. This level of negligence is completely unacceptable. This company purports to be Turkey's premier exchange, yet its actions tell a different story.
I made a withdrawal request from Bitay Exchange on November 30, 2023, hoping for a speedy transaction. I'm still waiting for my money to be processed. In addition, they assert that they have resolved the issue and recorded the complaint, but my assets are still not appearing in my account. This has ...
I have been a long-time user of Bitay, but for the first time, I am unable to withdraw my funds. For almost a week now, my TRY balance, which is clearly visible in my wallet, shows as ₺0 on the withdrawal screen. Despite emailing support multiple times, I have not received any response. It’s disapp...
I have been trying to withdraw money from Bitay for approximately one year but have been unable to complete the process. Despite submitting multiple complaints through my Şikayetvar account, Bitay has neither responded nor resolved my issue. I regularly monitor the complaints and the resolved issues...
Since 2023, I have been trying to withdraw ₺700,000 through both the Bitay website and mobile app. However, despite a long time passing, the money has still not been transferred to my account. I completed the transaction entirely online, and the amount I attempted to withdraw still appears in my Bit...
I made a withdrawal from the Bitay exchange on 12.07.2024, but despite the considerable time that has passed since then, the funds have yet to be credited to my account. I've been having trouble getting a response from them. It seems like they're not very responsive to emails or phone calls. I kindl...
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