Since 2023, I have been trying to withdraw ₺700,000 through both the Bitay website and mobile app. However, despite a long time passing, the money has still not been transferred to my account. I completed the transaction entirely online, and the amount I attempted to withdraw still appears in my Bitay account. I have repeatedly tried to contact Bitay customer service during this period but have received no response whatsoever. I would like to emphasize that the withdrawal transaction is covered under Bitay’s own contract and guarantee. I request that my issue be resolved as soon as possible and that the amount I attempted to withdraw be transferred to my account without further delay.
I have been a long-time user of Bitay, but for the first time, I am unable to withdraw my funds. For almost a week now, my TRY balance, which is clearly visible in my wallet, shows as ₺0 on the withdrawal screen. Despite emailing support multiple times, I have not received any response. It’s disapp...
I had some cash tied up in Bitay exchange, and it's been ages since they've processed any payments. Today, my balance of ₺200,000 just vanished into thin air, and the coins I invested in have completely disappeared from the platform—it's like they never existed at all. I’ve reached out to the compan...
I initiated a withdrawal request on Bitay Crypto Exchange over a week ago, but the funds are still marked as pending and have not been transferred to my account. Despite multiple attempts, I have been unable to reach customer support. The phone lines keep me on hold indefinitely, offering no resolut...
I made a withdrawal request from Bitay Exchange on November 30, 2023, hoping for a speedy transaction. I'm still waiting for my money to be processed. In addition, they assert that they have resolved the issue and recorded the complaint, but my assets are still not appearing in my account. This has ...
Bitay needs to take this matter seriously and address it promptly. I'm not the only user experiencing withdrawal problems, and this is clearly a widespread issue. It's time for Bitay to step up and provide reliable service to its customers. I want my money transferred to my bank account immediately....
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