I made a withdrawal request from Bitay Exchange on November 30, 2023, hoping for a speedy transaction. I'm still waiting for my money to be processed. In addition, they assert that they have resolved the issue and recorded the complaint, but my assets are still not appearing in my account. This has left me with a sense of unease, as if they are trying to intimidate me. Getting in touch with a customer representative seems like an insurmountable task. This level of negligence is completely unacceptable. This company asserts itself as the top exchange in Turkey and today they reached out to inform me about the commencement of an investigation.
I made a withdrawal request on November 30, 2023, but my funds are still pending. In addition, they assert that they have resolved the problem by stating, "We have taken care of your complaint, however, we do not observe any assets in your account," which has left me feeling uneasy. Getting in touch...
I deposited some cryptocurrency to try Bitay Exchange, but it wasn't a good fit for me. I started a Turkish Lira withdrawal request on March 19, 2023, at 7:18 PM. Despite their website claiming that withdrawals are processed automatically 24 hours a day, I had to wait 6 hours for the transaction to ...
Since 2023, I have been trying to withdraw ₺700,000 through both the Bitay website and mobile app. However, despite a long time passing, the money has still not been transferred to my account. I completed the transaction entirely online, and the amount I attempted to withdraw still appears in my Bit...
I have been a long-time user of Bitay, but for the first time, I am unable to withdraw my funds. For almost a week now, my TRY balance, which is clearly visible in my wallet, shows as ₺0 on the withdrawal screen. Despite emailing support multiple times, I have not received any response. It’s disapp...
I made a withdrawal request from Bitay nearly five months ago, and to this day, the funds have still not reached my account. What’s worse is that Bitay hasn’t officially rejected the withdrawal either—so the request just sits there, unprocessed, with no updates, no resolution, and no refund. This i...
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