While trading futures on the BTC/USDT pair in the Binance app, the stop-loss order I placed failed to execute on January 14, 2026, at around 1:10 AM, without any warning or error message, and my position was liquidated. I was using a limit stop order, and although the order appeared active, it did not trigger. As a result, my balance of approximately $160 USD was completely wiped out.
After this incident, I attempted to contact Binance through live support, but I was unable to connect with an agent and did not receive any response regarding my issue. I believe that this liquidation occurred due to a system-related error, as my stop-loss order did not function as expected.
I request a detailed review of all my trades and orders during the relevant time period and ask that my approximately $160 USD loss, which occurred due to the stop-loss order not executing, be refunded to me.
I opened a futures position on Binance and placed a stop loss order 5% above my entry. I was fully aware of the risk and had set my stop to limit the potential loss to $260. At the time, my account balance was $685, which was more than enough to support the trade under the risk level I accepted. Ho...
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I set a stop loss at 38.80 for my position on Binance, and my maximum expected loss should have been $30. However, instead of executing the stop loss correctly, Binance liquidated my entire position, causing me to lose $96 unfairly. This is completely unacceptable—how can a platform of this size fa...
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