I opened a 10x isolated position with $100 on Binance Futures, totaling $1000. I was actively monitoring the trade and had only about $30–$40 in unrealized loss when, out of nowhere, my position was liquidated and ₺304.27 was taken from my balance. What’s worse is that the price hadn't even touched the liquidation level—I have screenshots to prove this.
This entire event happened in under a minute, giving me no time to act or react. I immediately contacted Binance support, and all I’ve received are empty responses like “We’ll get back to you.” But nothing happens. No resolution, no explanation.
Why was I liquidated before the price hit the threshold? How can my entire futures wallet balance disappear in such a short time, especially when I was well within the margin range? This isn’t just a technical glitch—it feels like manipulation.
I demand a detailed investigation into my trade, a full reimbursement of the liquidated amount, and a proper explanation. Binance, if you claim to be the most reliable exchange, start by protecting your users' funds. Don't hide behind generic replies.
Comments