Unauthorized Charges by BetterMe After Subscription Cancellation – Seeking Immediate Refund

October 25, 2024 1:59 pm
169

Despite canceling my BetterMe subscription, they continue to charge my account without my consent. So far, they’ve withdrawn funds six times, even though my membership was canceled. This unauthorized access to my payment information is unacceptable. If these charges don’t stop immediately, I will take legal action to hold them accountable for unauthorized withdrawals. BetterMe, you have no right to keep charging me without permission. I demand an immediate refund for all unauthorized charges and for these transactions to cease.

November 06, 2024 2:05 pm (12 days after complaint)

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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