Melike is satisfied with the result
Resolved
I Face Unauthorized Monthly Charges After Cancellation on BetterMe App
Melike
September 12, 2025 1:32 am
117"Partial refund has been issued"
Refund Request and Resolution Regarding BetterMe App Unauthorized Charges
Nilay
July 14, 2024 9:32 pm
328
I purchased a discounted promotion from the BetterMe app. I was told I would be notified before any additional charges, but I received a message that my membership was renewed only after the money was taken. In short, they charged me first and informed me later. This is a significant amount for me right now. They withdrew 1000 TL and 699 TL without notice. I emailed them, but there was no response, only a suggestion to cancel the subscription, which doesn't even appear in my subscriptions. I can't access my account because it says the membership has expired. I request a refund. Please don't inconvenience your customers.
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Canan is satisfied with the result
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