BetterMe Charged Me After I Canceled My Subscription

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please check your inbox and let us know if there is anything we can help you with. Kind regards, team BetterMe

Hello, Thank you for your feedback. We appreciate it. We understand your perspective. However, we want to clarify that at BetterMe, no steps can be taken without the user's explicit consent. All subscription information, including billing cycle, trial, post-trial price, renewal terms, etc., is provided before the purchase (on the plan selection page and the payment page) and after the purchase (in the payment confirmation email). It is very important for us to provide this information to ensure our users are aware of it and to prevent any misunderstandings. In summary, providing a flawless customer experience is very important to us, and we apologize if your experience did not meet this standard. We were happy to resolve the situation, and we are always here if you have any other questions or issues. Sincerely, The BetterMe Team