1
Nazmiye is completely dissatisfied with the result

BetterMe Refund and Membership Cancellation Issue

BetterMe Refund and Membership Cancellation Issue
Nazmiye
May 07, 2024 5:48 pm
554

I discovered that BetterMe withdrew funds from my card without my permission. I had simply purchased a one-month subscription and did not sign up for a membership. Furthermore, owing to a lack of time, I was unable to use the app and could not even take advantage of the one-month subscription I paid. I can't find a phone number to get a refund and cancel my membership. I urgently want an answer; else, I intend to file a complaint with the Consumer Arbitration Board. I further demand that my subscription be canceled immediately and that the inconveniences I have experienced be resolved. I insist on receiving a fast refund of the additional amount I paid. In addition, I would like my membership canceled, with no future deductions from my account in the coming months. You cannot remove funds without my permission and approval! Please include a contact number.

Nazmiye
May 08, 2024 11:38 am

Hello, I have attached the credit card statement; payments are being charged one after another.

May 08, 2024 1:01 pm (19 hours after complaint)

Hello Nazmiye S.! Thank you for contacting us. We are willing to assist any user with any request and will be happy to provide you with all the information regarding the situation. Please check your inbox and respond when you have a free moment. Best regards, The BetterMe Team

May 10, 2024 12:13 pm
Nazmiye
December 13, 2024 12:40 pm

"Could you refund the payment?"

February 13, 8:36 pm

Hello! Your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Best regards, BetterMe Team

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