BetterMe Membership Cancellation Problem

July 07, 2024 7:09 pm
248

I noticed that BetterMe charged my card without my permission, and there's no contact number available in the app. I couldn't use the app due to lack of time. I haven't received any warning that my membership would continue if I didn't cancel. I urgently request a response; otherwise, I will escalate the matter to the Consumer Arbitration Committee. I want my membership canceled immediately and a refund for the unauthorized charge. Additionally, I demand that no further charges be made to my account in the future.

You cannot withdraw money from my account without my consent! There is no contact number. I demand a response. If not, I will pursue legal action.

July 08, 2024 9:32 pm (1 day after complaint)

Hello! Thank you for contacting us. We are willing to assist every user with any request and are happy to provide you with all the information regarding the situation. Please check your email inbox and get back to us when you are available! Best regards, The BetterMe Team

July 24, 2024 1:33 pm
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