BetterMe Made an Unauthorized Charge to My Credit Card
Betterme Yoga regularly withdraws money from my card in a way I don't understand. It started in May. I noticed in July and wanted to cancel. I wanted to download the application (I tried the website) and enter my account (if it really exists), but I got the warning that I don't have an account in the system. Somehow I didn't create an account but signed up for a monthly subscription! They don't have a phone number or an address. They put a fake e-mail address support@betterme. as the world. You send an e-mail, and there is an automatic reply saying we have received your e-mail and we will contact you, but then there is no caller or asking. I called my bank and tried to solve it from there, but the debit said there was no other choice but to cancel the card. If I cancel, I will have to save again in dozens of places that regularly trade. In short, it is a mind-blowing situation. They have set up a whole fraud network, and they call it healthy living. They advertise as much as the world and sway them with false tests. Eventually, I will cancel my card and put an end to it. However, those who enter and examine here should know that this is a great conspiracy.
Hello! Thank you for informing us about this situation. We are sorry to hear about your unsatisfactory experience and hope you will accept our sincerest apologies. We would like to discuss this matter in more detail. We hope you will give us another chance so that you can experience the kind of excellence we are known for. Sincerely, The BetterMe Team
Hello! Thank you for sharing the details of the situation. Please note that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. As we can see, our BetterMe team replied to your email with a solution. However, we haven't received a reply from you after that. We would appreciate it if you dropped us a word in reply to this email. Kind regards, team BetterMe
