BetterMe Subscription Keeps Draining My Account After Cancellation
Despite canceling my subscription, BetterMe continued withdrawing payments for two months. What's going on? I thought the first subscription attempt was a fluke, but now they've taken money again. How are they getting away with this? I've checked, and I deleted the app; my last subscription ended on 09/09, yet they're still taking money. What is this unjustified payment extraction? I demand an immediate refund for the unauthorized amount BetterMe took from my card. Additionally, please ensure a permanent cancellation of my membership to prevent any further unauthorized charges. Thank you.
Hello! Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. To better understand what happened, we would be grateful for your direct reply. Or you can provide us with a 7-digit ID number of your email request as an updated reply to this review. We will find your previous emails and help you sort it all out. Kind regards, Team BetterMe
Dear Doğan A., We apologize for not being able to respond earlier. We would like to inform you that your complaint has been forwarded to the relevant department. We will get back to you as soon as possible. Best regards, The BetterMe team.
