BetterMe Keeps Charging Me Even After I Canceled My Subscription

February 11, 12:52 am
91

I really become annoyed! I canceled my subscription and no longer had the BetterMe app on my phone, however lately I discovered the app is still routinely charging my card!

Although the payments go on even though my App Store subscriptions showed no active BetterMe subscription mentioned. How can an app I never use and have deactivated still take money from my account? This utterly unacceptable!

Excellent Me, For these illegal charges, I demand a straight refund right away! I also want my credit card information totally deleted so this never happens once more. Solve this right now and reimburse me! Should this not be fixed, I will act further.

February 12, 3:05 pm (1 day after complaint)

Hello. Thank you for sharing the details of the situation. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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