4
Kubra is satisfied with the result
Resolved

BetterMe Charged Me Without Permission After I Canceled My Subscription

February 10, 11:11 pm
84

I am quite annoyed! Downloading the BetterMe app to trial it for one month, I canceled my payment and removed the app. Later on, though, I found BetterMe kept charging my card without my permission!

I cannot locate any help to fix this; I do not have any active subscription. How can an app I no longer use keep draining money from my account without my authorization? This is utterly unacceptable!

GoodMe, For all illegal charges, I insist on an instant refund. To stop future deductions, I also wish my payment information deleted. Sort this right now. Should my refund arrive slowly, I will act further.

February 12, 1:10 pm (1 day after complaint)

Hello! Your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Best regards, BetterMe Team

Kubra
February 12, 1:12 pm

Thank you for resolving my issue.

February 20, 1:57 pm

Hello, It was a pleasure to respond to your request. If there is any other matter we can assist you with, please let us know. Have a nice day!

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