BetterMe Keeps Charging Monthly Despite Never Using the App
I really become annoyed! I don't and have not had the BetterMe app on my phone for a very long time, I didn't even use the app lately I discovered the app is still routinely charging my card! How can an app I never use and have deactivated still take money from my account? This is utterly unacceptable! For these illegal charges, I demand a straight refund right away! I also want my credit card information totally deleted so this never happens once more. Solve this right now and reimburse me! Should this not be fixed, I will act further.
Hello! Thank you for your feedback. We would like to clarify that we do not have direct access to your personal details as well as billing details. Only users can submit their purchases. Each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe
