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BetterMe Charged My Card Monthly Without Permission, Demanding Refund

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Özlem
BetterMe
December 24, 2024 11:37 pm
101

I made a one-time payment of ₺179 for the BetterMe app—clearly marked as a one-time purchase, not a subscription. I always ensure to avoid automatic subscriptions on such platforms. However, the app has been charging ₺350 from my card every month without my knowledge or consent.

I never received any notification or SMS about these charges, nor was I asked for confirmation or a password. This is unacceptable and feels like a deliberate attempt to exploit users.

I demand an immediate refund for all unauthorized charges. BetterMe must address this issue promptly. Such practices are unethical, and I will escalate this matter if my money is not returned. Stop charging my card without permission!

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BetterMe
January 01, 9:43 pm (7 days after complaint)
BetterMe Logo
BetterMe
January 09, 2:59 pm

Hello! Your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any further questions or requests, we are ready to assist you. Sincerely, The BetterMe Team

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