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BetterMe Charged Me for 11 Months Without Notice

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Ferhan
February 03, 2025 12:14 am
98

This is unbelievable! I signed up for a one-month trial with BetterMe, only to recently discover that they’ve been charging my account ₺199 every month for 11 months without my knowledge. I never received a single email or message notifying me of these deductions. How can they withdraw money from my account without my explicit permission? I canceled my subscription as soon as I noticed, but this is completely unacceptable. I demand a full refund for the unauthorized charges. BetterMe needs to stop these shady practices and be transparent with its users. How many others have been charged like this without realizing? I expect my money back immediately—no more excuses!

February 04, 2025 11:18 pm (1 day after complaint)
Ferhan
Ferhan
February 07, 2025 12:04 pm

What kind of application is this? As the name suggests, I purchased a 4-week application, and you charged me for a 1-year subscription. And shamelessly, you tell me that you will only refund 5 months. How can you withdraw money from me without permission when you know it's a 4-week application? Send me all my money back, I want a full refund. How do you see this right in yourselves, and how do you even send an email saying, 'You purchased 4 weeks, but we charged for 12 months,' and then boast about refunding 5 months? I want my money.

February 12, 2025 9:05 pm

Hello! Your request has been reviewed and addressed appropriately. Please check your email inbox. If you have any other questions or requests, we are ready to assist you. Sincerely, BetterMe Team

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