On April 10, 2025, at 7:55 AM, I asked to take out ₺20,000 from Bets10 to my Garanti Bank account. Oops, I accidentally picked an old IBAN from a closed account. I quickly sent an email to explain what was going on. They looked into it and got back to me saying, “your issue has been sorted out,” but then they sent the money to the same closed account again. It's been a month, and I still haven't gotten the money. Whenever I reach out to them, they just reply with a receipt and keep saying the money has been sent. In the end, they said there wouldn't be any more action taken. I feel like I’ve been left to handle a problem that could have been fixed easily if they had just paid a bit more attention.
I am writing this complaint to resolve the money transfer issue I am experiencing with Garanti Bank. About 2–3 weeks ago, my friend sent ₺500 to my Bets10 account through Garanti. When I previously deposited ₺1000 from my own account, the money transferred to my Bets10 balance without any problem, b...
On August 24, 2025, while my account was active on the Bets10 live betting platform, I deposited a total of ₺12,000 via Garanti Bank. Right after completing the payment, I found myself locked out of my account, and shortly after, my account was deleted without any explanation. When I attempted to c...
I am writing regarding a serious problem I experienced with a fast deposit to my Bets10 account. On 01.12, I made a fast deposit of ₺20,000, but this amount has still not been credited to my Bets10 balance. The money was withdrawn from my side, yet it never appeared in my Bets10 account. After notic...
On June 10, 2025, I submitted a ₺5000 withdrawal request from my Bets10 account. Although the platform claims that withdrawals are processed within 72 hours, three full weeks have passed and the money has still not reached my bank account. I contacted customer service multiple times via live chat a...
