I am writing this complaint to resolve the money transfer issue I am experiencing with Garanti Bank. About 2–3 weeks ago, my friend sent ₺500 to my Bets10 account through Garanti. When I previously deposited ₺1000 from my own account, the money transferred to my Bets10 balance without any problem, but the ₺500 my friend sent never appeared in my Bets10 account. When we called Garanti customer service, they said the transaction appeared successful, the money had been sent, and there was no issue on their side. Despite this, the amount does not show up in my Bets10 account, leaving a situation where the money seems lost. I request that Garanti thoroughly investigate the ₺500 transaction my friend sent, clarify exactly where the money went, and refund it to me if it did not reach my Bets10 account—or ensure the problem is resolved and the funds are transferred to my Bets10 balance.
I am writing regarding a serious problem I experienced with a fast deposit to my Bets10 account. On 01.12, I made a fast deposit of ₺20,000, but this amount has still not been credited to my Bets10 balance. The money was withdrawn from my side, yet it never appeared in my Bets10 account. After notic...
On August 24, 2025, while my account was active on the Bets10 live betting platform, I deposited a total of ₺12,000 via Garanti Bank. Right after completing the payment, I found myself locked out of my account, and shortly after, my account was deleted without any explanation. When I attempted to c...
On 29 August, I deposited ₺1200 into my Bets10 account (registered under g*************@hotmail.com**) using the bank transfer method. The money was successfully withdrawn from my bank account, and I have the transaction ID: 337900396 as proof. However, despite waiting a long time, the deposit has s...
On April 10, 2025, at 7:55 AM, I asked to take out ₺20,000 from Bets10 to my Garanti Bank account. Oops, I accidentally picked an old IBAN from a closed account. I quickly sent an email to explain what was going on. They looked into it and got back to me saying, “your issue has been sorted out,” but...