Betnano Refused My Big Bass Winnings and Support Team Acted Disrespectfully

While playing Big Bass: Secrets of the Golden Lake by Pragmatic Play on Betnano, I encountered a clear payout error that violated the game's own rules. I landed five money-carrying fish symbols lined up left to right on the 8th payline, and the middle fish had a value of ₺52,500.

According to the game’s official rules:

"Only the highest win per payline is paid."

"Wins are paid left to right."

Despite this, the game only paid me ₺2,100, completely ignoring the ₺52,500 prize I rightfully earned. When I contacted Betnano’s support team, they dismissed me with nonsense like "payouts depend on luck" and "whatever comes up at the moment" — statements that contradict the written game rules.

Worse, during the call, one of their agents rudely hung up on me without helping at all. Even after providing screenshots and all necessary evidence to both Betnano and Pragmatic Play, the issue remains unresolved.

I demand that Betnano honor the payout according to the official game rules, treat players respectfully, and stop using arbitrary excuses to withhold legitimate winnings. If this is not resolved promptly, I will continue to share this injustice across all platforms to protect other players from similar treatment.