On September 1, 2025, I won a ₺298,000 jackpot while playing on Betnano. The system confirmed my win, and I attempted to withdraw my earnings immediately. However, my withdrawal request was rejected, and to my shock, my account balance was reset to zero.
I tried to reach out to customer support, but getting through is extremely difficult. When I finally managed, no real solution was provided. This is not the first time such a situation has happened to me. On previous occasions, whenever I won a large amount, my balance was mysteriously reset. I strongly believe that high-earning profiles are being systematically targeted and cheated on this platform.
My account username is Asena84, and I have invested around ₺2,000 into this site. If the company promotes jackpots and winnings, they should be obligated to pay out the prizes when players win. Otherwise, such promotions are nothing but misleading traps to lure people into depositing money.
I demand that my ₺298,000 jackpot winnings be paid out immediately and that Betnano stop exploiting players by voiding their legitimate wins. This kind of unethical practice must end.