Missing Payouts and Unresponsive Customer Service at BetKanyon
My username is f***, and on June 17, I purchased 400 TL worth of Free Spins from the game "Sugar Rush" on the BetKanyon website. I played the game and managed to accumulate a balance of 2256 TL from the Free Spins. However, this balance was never credited to my account. It has been approximately two weeks, and despite reaching out multiple times, all I receive from their customer service is that they have forwarded my case to the technical team and are awaiting a response. Each time, they ask for my ID but provide no resolution. Their customer service, both via WhatsApp and email, has been unhelpful and unresponsive. Every message I send is met with the same generic response that has been forwarded to the relevant department. I demand an immediate resolution to this issue.
Hello, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you regarding your request as soon as possible. For all your requests, you can request a call 7 days a week. Additionally, if you reach out to us, we will get in touch with you immediately. Thank you for your interest. Best regards, BetKanyon Customer Relations Unit
