Betcio Slot Win Disappeared - Deposit Not Credited

Today, my ₺20,000 balance, which I won in a slot game on the site Betcio, was reset to zero without any explanation, and no payment was made. When I contacted live support, I was constantly stalled and offered no solution. My account number is 109798**. I had also previously deposited ₺2,000 via bank transfer, but even after sending the receipt, it was never credited to my balance. I accessed the site through my mobile device and made transactions trusting the platform. I also reached out via email, but again received no response. I’m sharing this experience so others won’t face the same issue, and I urge the authorities to take necessary steps to prevent such injustices.