Hello, on July 21, 2023, my BEKO refrigerator model 974560EB broke down. Due to the hot weather, they said they would provide service on July 26, 2023, between 2:00 PM and 4:00 PM. They didn't show up, so it was rescheduled for July 31, 2023. Why did I buy the refrigerator if it won't work in the summer? I even purchased an additional warranty service, and they appear to be postponing the appointment just as the warranty is about to expire. They claim to be a world-class brand, but what good is that if you can't be there for your customers when they need it the most? The contents of the freezer compartment also spoiled, and I'm left wondering who will compensate me for my loss. Saying "I am a world-class brand" does not make you one; what matters is the quality of service. I will also notify the Ministry of Trade about the situation.
Appointments are given and then postponed on the day: On 21.07.2023, I received an appointment for my service request from the customer service representative at 4440888 for 26.07.2023 between 14:00 and 16:00. On the scheduled day at 13:56, I received a message on my phone number 05055499054 stating that my appointment was rescheduled to 31.07.2023 between 14:00 and 16:00. The date arrived, 16:00 passed, and the service did not show up. When I called customer service again to ask why the service did not come, the representative said that the service was on its way to my address, but no one came. At 16:36, I received a message on my phone stating that the service appointment was rescheduled to 02.08.2023 between 15:00 and 17:00. I called customer service again to inquire about the situation and received a response that I was not at my address and they could not reach me by phone, which is completely false. I was at home waiting for them while being in contact with customer service on the phone. I received another message on my phone saying (Dear customer, our technician has started service at your address). I did not see any technician at my address. Are these technicians ghosts providing service without being seen? Has the reputable Beko resorted to lying? It's a shame.
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