I've had a number of frustrating situations with my Beko tea maker. Despite repeated trips to the service facility and part replacements, the machine still leaks water. Initially, I sent it for service owing to leakage difficulties. They replaced the damaged kettle for ₺3,000. When I tried to use the new kettle after it had been returned, it quickly tripped the main circuit breaker. After another service visit and kettle replacement, the leaking problem persisted. This cycle was repeated, with the kettle replaced each time. On the most recent return, despite selecting the medium option, the machine made tea at high strength. With three service visits and many part replacements for the same problem, I believe a full unit replacement is necessary. Despite my requests, Beko's customer support has made no response. This lack of reaction does not bode well for a company seeking worldwide renown. Beko must stand behind its products and improve its post-sales service quality in order to maintain its image as a world-class brand.
Ever since I bought the Beko tea maker, it's been giving me constant "low water" errors intermittently. Sometimes it brews the tea too early before the brewing time, then tries to brew it again. I make a cup of tea, leave the kitchen, and return 10 minutes later to find all the water gone and the en...
I have been experiencing problems with my 9630 kex model refrigerator, which I bought from the Beko store in Sancaktepe about 3-3.5 years ago, for the last 6-7 months. At first, they told me there was no problem when I contacted the customer representative. My service process started 3 weeks ago. Th...
I entrusted my Turkish coffee machine to the Beko service center in Çan, Çanakkale, and it has been a month without any progress. I've reached out to customer service numerous times, yet there has been no resolution. Initially, they charged me 1450 Turkish Lira for parts and claimed it was a piece r...
Dear Beko-Arçelik, what's the deal with your company? We've had to come out multiple times for the same issue. Every time, they collected the payment and departed. It's been three months since the last visit, when they insisted on charging ₺1000 for a part replacement. Once again, I find myself conf...
Last year, I purchased a Beko freezer, and just recently, I've noticed that the upper section is freezing while the lower part is thawing out. I reached out for assistance, and they discovered that the grill in the rear had rusted, resulting in damage to the hose and leading to a gas leak. This issu...
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