Dear Beko-Arçelik, what's the deal with your company? We've had to come out multiple times for the same issue. Every time, they collected the payment and departed. It's been three months since the last visit, when they insisted on charging ₺1000 for a part replacement. Once again, I find myself confronted with the same issue. Stay away from this brand if you don't want to deal with constant issues and endless frustration. I've always relied on your good name when purchasing my appliances in the past. If I had known back then what I know now, I wouldn't have picked you. I won't be buying another product from this brand again.
For the past 7 years, I have only used Arcelik - Beko products in my home. Arcelik and Beko are the brands of all of my appliances. My B 9479 nexn refrigerator broke down on June 26, 2023. The Yesilova branch in Izmir provided prompt service. After an inspection, they informed me that there was a bo...
I have been experiencing problems with my 9630 kex model refrigerator, which I bought from the Beko store in Sancaktepe about 3-3.5 years ago, for the last 6-7 months. At first, they told me there was no problem when I contacted the customer representative. My service process started 3 weeks ago. Th...
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
As a result of my recent experience with Beko, I feel compelled to file this formal complaint. In 2019, I purchased a Beko brand refrigerator; however, shortly after the warranty expired, the appliance began frequently malfunctioning. The replacement of the broken parts cost 600 TL, but the device s...
My experience with Beko has been so bad that I will never shop there again. I ordered an air conditioner from Beko's website, and they came to install it a month later without warning. They called and said, "We will be there in 10 minutes." Only my spouse was home, and when I asked them to return la...
Comments