I recently had a Beko refrigerator installed by the authorized service team, but as soon as they left, I noticed serious defects. The door seals were coming apart, and the LED light cover was broken. Given these issues, I immediately requested a return.
It has now been 15 days, and both customer service and the service team act as if they have no knowledge of my request. No updates, no resolution—just complete indifference. It’s clear that Beko does not prioritize customer satisfaction.
If I pay for a new appliance, I expect it to be delivered in perfect condition. I demand that Beko immediately process my return and take responsibility for their faulty product. Ignoring your customers is unacceptable!
In the Beko refrigerator return process, the service came and took the refrigerator 15 days ago. However, the refund has still not been processed. I called customer service last week, and they said they expedited the process, but the money still hasn't come. I called again today, and they said they expedited the process and reported the grievance in the same way. Beko can never be a world brand, shame on you, you have made me miserable for a month.
I purchased a Beko refrigerator, and from the very beginning, I have had nothing but problems. The first unit arrived damaged, with a dent and a broken side panel. I requested a replacement, and Beko sent another unit. However, the second refrigerator has a major issue—the lower section doesn’t cool...
I am absolutely furious with my Beko refrigerator! I've owned it for 10 months, and ever since we bought it, it has been cooling poorly. Initially, we didn't pay much attention, thinking it was normal, but recently, everything we put inside has started to spoil and mold! We contacted the authorized...
We bought a brand-new Beko refrigerator, and the disappointment began immediately after delivery. The service team came, unboxed the appliance, placed...
We purchased a refrigerator from a Beko dealer, and the unit delivered to our home was defective. When we requested an exchange, they delivered the same model 15 days later, but it was defective again, just in a different spot. When we contacted the dealer, they told us to plug it in and use it anyw...
I'm writing to share my disappointment with the Beko refrigerator I bought, which has been incredibly frustrating. I reached out to the authorized service for assistance after discovering that the cooler part of my refrigerator was no longer functioning. They arrived, installed a test device, and as...
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