Beko Gave No Clear Info After I Joined Gift Campaign

22

I participated in Beko’s “Gift Rain” sweepstakes after spending a total of ₺55,000 and joined the campaign using the code I received through the Oliz app. However, all information related to the campaign has been removed from the official websites. The sweepstakes was handed over to a company called Markera, but it is completely unreachable, and there is no information provided on its website either. A similar sweepstakes is now being run under the “70th Anniversary Campaign” with the same prizes but on different dates. Today, I spoke with a Beko customer representative who told me the draw would take place on 11.07.2025. But here’s where the inconsistency lies: they claim the campaign was extended, which is why different dates appear, yet there’s another draw scheduled for 19.08.2025. I plan to participate in the 11.07.2025 draw that is supposed to be held in the presence of a notary. If the campaign was indeed extended and today’s draw is valid, then what is the 19.08.2025 draw for? No one seems to have a clear answer, and all previous announcements have been erased. I chose Beko specifically because of this campaign, and now I deeply regret it. I expect an urgent response from Beko to protect its reputation. I will also report the matter to the Presidential Communication Center (CİMER) along with the necessary documents and archived campaign details.

June 18, 2025 11:42 AM (18 hours after complaint)

Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and requests for solutions regarding our products and services, we kindly ask you to contact us. As the Beko family, we wish you days full of health and happiness. We are with you 24/7, we are here for your happiness. Beko Customer Communication Center

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