I contacted a number I believed belonged to Beko’s authorized service for my television, and a team claiming to be official technicians scheduled an appointment for July 31, 2025. The technician who arrived initially quoted ₺9,600, then lowered the price to ₺7,000 when we hesitated. Suspicious of the situation, I called Beko customer service and was informed that the person who came was a private technician with no affiliation to Beko. Later, I received another call from a different number asking, “The technician quoted you ₺6,500, right?”—a price that was never mentioned to us, further raising doubts that this number was also linked to the same unauthorized service. Despite performing no repairs, they charged ₺600 just for inspection. When I detailed the incident to Beko’s customer service, their response was evasive and unhelpful, offering no resolution other than suggesting I pursue legal action. As a result, I canceled my official Beko service appointment scheduled for August 1, 2025, having completely lost trust in the brand. I’m sharing this experience so others can be more cautious and better informed.
My experience with Beko’s so-called customer service and authorized service has been nothing but a disappointment. On May 22, 2025, when the authorized service team came to install the washing machine, they noticed a dent on the front of the machine upon opening the package. They left the house with...
I sent my TV to Dikmen Beko service for repairs on August 17, 2023. It was still under warranty. The Beko service took 37 days to fix the TV and didn't give any explanation. They took longer than the allowed 20 business days to complete the repairs. Even though I told them they needed to replace my ...
On 15.11.2025, I purchased a Beko 970477 refrigerator from a Beko authorized dealer for ₺33,000. Following the installation and before plugging the appliance into the power outlet, I identified visible scratches and dents on the product. The delivery of a defective item sold to me as brand new is wh...
I contacted customer service for my Beko air conditioner's malfunction, and they transferred me to the Bodrum service center. The technicians who arrived before the holiday informed me that they would need to order a part, and it might arrive after the holiday. I agreed, and on July 5th, 2023, the p...
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