I purchased a 3-piece built-in set (Oven-Hob-Cooker-Dryer Hood) from Beko on 28.07.2023, which I purchased from the online website www.beko.com.tr. In addition to these products, I purchased a 4-Year Additional Warranty for each of them separately through the website during the order. However, these additional guarantees were not reflected on the products. Although I made many calls on this issue, I could not get any results in any way and each time I received a response such as ‘Yes, you have purchased, we are opening your record on this issue or you have an open record, we ask you to wait’. It has been more than 1 month since my last interview and no one has called or asked during this period. The official warranty period of the products will expire after 3 months, but additional warranties have not been reflected on the products despite the passage of years. If this process is not resolved quickly, I want it to be known that I will apply to the necessary authorities with my legal rights... Order No: 101036551 Order Date: 28 July 2023.
On August 15, 2023, I purchased a Beko built-in 3-piece set (Oven, Cooktop, and Hood) and had it installed by a Beko authorized service on August 29, 2023. I noticed a scratch and a dent on the front panel two days after installing the hood. I declined the service team's offer of a free part replace...
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
I'm very upset and angry about the service I've gotten from Beko, a company I trusted when I bought both a TV and an oven from them. I bought a Beko TV in 2022 and have been waiting for it to arrive for more than three months. Despite numerous attempts to call their customer service, dealership, and...
I ordered home appliances nine months ago, 1.5-2 months before my wedding date. Despite this, all of my appliances arrived in pieces, and Beko has yet to deliver my 1200 TL hood, leaving me completely distraught. They keep making excuses and delaying things, and it's still not here. I've called cust...
I have a serious complaint about my purchase of a Beko washer and fridge from the Sultanbeyli Evseren store in 2022. I purchased a package that included an oven, stovetop, hood, dishwasher, Beko 7150320200 BK 9121 EY washer, and a Beko 970505 EB refrigerator, and it was delivered to my home. They sa...
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