On 08-02-2024, my spouse and I visited the Beko Akhisar Şekercioğlu branch to purchase a Beko km 99B dryer. A representative named R****** assisted us. When we mentioned the urgent need for the product, the representative assured us it would be delivered by the end of February. We made the payment in cash and received a contact number. However, as you can see in the attachment, the seller never provided any updates. I had to constantly call to inquire. Once, a female staff member answered, listened to my issue, promised to call back, and hung up. When they didn't return my call, I tried again, but they neither answered nor returned my calls. Each time I called, I was assured the delivery would happen soon. However, during my last call, I heard conflicting information. They admitted to selling products they didn't have in stock and claimed to send the items piece by piece due to reprimands from the regional manager. Despite this, I received no follow-up. As you know, there's a legal delivery period of 30 days, but neither legal nor customer concerns seem to matter. Exhausted from chasing after a product I paid for upfront, I've initiated necessary legal actions. Now, I have questions for Beko officials. Are Beko headquarters aware of this situation? Are these branches not supervised? If they are, do Beko officials know that the branch has taken my money and failed to deliver the product? If so, aren't Beko officials complicit in this wrongdoing? How can a company that fails to deliver a product within 2.5 months without being aware of the situation become a global company? Would I have faced the same issues if I had purchased this product from H firm?
I purchased a KMX-90S dryer from the Izmit Piranlar branch of Beko. They made a delivery promise for the month of January, but unfortunately, it never came to fruition. Later, they promised me it would arrive by the end of February, but once again, it never showed up. They informed me that the deliv...
Today, Beko representatives called me regarding an air cooler I ordered on June 6, 2024, and said the order had to be canceled due to insufficient stock. I did not accept this and reiterated that I specifically wanted the product. I created an account on www.beko.com.tr, made the payment, and purcha...
I'm writing to tell you about my frustrating experience with Beko regarding my new refrigerator, which has been nothing short of a nightmare. Due to the failure of my old fridge, I purchased a new one from Beko's Umraniye branch on July 4, 2023. However, the refrigerator that arrived on July 7 was d...
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
On December 17, 2024, I purchased a 9 kg, A+++ KMB 910 IG dryer from the Beko store. The product was delivered, installed, and the service team persuaded me to pay for an extended warranty at my doorstep, charging my card through a POS device without giving any receipt, promising to send it by email...
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