It's been two months since my Beko built-in set was installed, and it's been nothing short of a rollercoaster ride. We decided to call for help because we were having problems. The local service in Yalova made only one visit, promising that the headquarters would follow up - a promise that never materialized. To make matters worse, we never received that call, and each service request we opened was mysteriously closed without our knowledge. We're now caught in a confusing loop of opening and closing requests between Beko's customer service and their technicians. This level of disarray is unprecedented in my experience as a long-time user of Arçelik Beko appliances. I beg a responsible party to intervene and break the cycle of frustration and apathy.
In March, I purchased a Beko Air Conditioner, expecting comfort during the hot months. However, the experience has been nothing short of a nightmare. In June, I encountered water leakage due to an assembly error. The service was called, and after weeks of waiting, the issue seemed resolved. Yet, in ...
I reached out to the authorized service for my Beko boiler after it experienced a malfunction. They let me know that the defective part would be replaced at no cost and then departed. Unfortunately, it has been three weeks and the part is still unavailable. Their customer service is absolutely terr...
I called for service when my Beko dishwasher broke down, and they informed me that the motor had burnt out. We waited for two months for the motor to arrive, but when it was finally replaced, the machine still didn't work. They apologized and said there were other issues besides the motor. They dism...
Hello, I contacted Beko cash register service yesterday and scheduled a service appointment for today between 3 PM and 5 PM. They informed me that the Sarıgazi service team would come. However, the service team did not show up today, and to make matters worse, they closed the service ticket, falsely...
Dear Beko-Arçelik, what's the deal with your company? We've had to come out multiple times for the same issue. Every time, they collected the payment and departed. It's been three months since the last visit, when they insisted on charging ₺1000 for a part replacement. Once again, I find myself conf...
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