In March, I purchased a Beko Air Conditioner, expecting comfort during the hot months. However, the experience has been nothing short of a nightmare. In June, I encountered water leakage due to an assembly error. The service was called, and after weeks of waiting, the issue seemed resolved. Yet, in July, a new error emerged - a dreaded "ch" error. Another round of waiting ensued, lasting weeks, for the service to finally change some parts. However, the error persisted, leading them to decide to replace the unit altogether. Last week, I was informed that a new air conditioner was on its way for service. My patience was stretched thin over the weekend when no response came. Arçelik Headquarters reached out, promising an appointment, but that call never materialized. Today, a different representative claimed the air conditioner hadn't even reached the service yet. This conflicting information highlights the unprofessionalism and confusion within the company. This whole ordeal has been a lesson in frustration, revealing a company that seems to have lost track of its own products. I'm left uncertain about when or if the new air conditioner will ever be installed. It's a tale of truly terrible service.
In 2020, I purchased a Beko 24000 BTU Ecological Inverter Air Conditioner for my 28 sqm room. I had no idea it would be the start of a never-ending ordeal. The unit leaked water from the indoor unit during the first summer. After a lengthy wait for the spare part, the service team replaced the inter...
I ordered a Beko 24,000 BTU air conditioner with code 32425 from the Aykoç store in Istanbul Gaziosmanpaşa on June 29, 2023. The service team completed the installation on July 4, 2023, which I appreciated. However, only one week later, the AC began to display a Ch 38 error and stopped cooling. I re...
I purchased a Beko air conditioner less than a year ago, and now that I need it during the summer heat, it’s not cooling at all. Despite informing the authorized service about the issue, it took them over a week to come and inspect it. They determined that there was a faulty part but said it would t...
With Beko's poor customer service, my patience is wearing thin. It's been 10 days since I reported water leakage from my Beko AC's external unit. I've been calling for an appointment nonstop, and guess what? They've given me an absurd 45-day wait for the appointment date. Who makes a service call 45...
Beko - Arçelik's service has been super unsatisfactory on June 25th, 2023, I hit up the Torbalı service to get my shiny new Beko air conditioner installed and up and running. Luckily, it was still covered by warranty. But, even after the service guys did some work on the indoor unit, the AC still di...
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