Beko Headquarters Conflicting Answers For ''ch'' Error

In March, I purchased a Beko Air Conditioner, expecting comfort during the hot months. However, the experience has been nothing short of a nightmare. In June, I encountered water leakage due to an assembly error. The service was called, and after weeks of waiting, the issue seemed resolved. Yet, in July, a new error emerged - a dreaded "ch" error. Another round of waiting ensued, lasting weeks, for the service to finally change some parts. However, the error persisted, leading them to decide to replace the unit altogether. Last week, I was informed that a new air conditioner was on its way for service. My patience was stretched thin over the weekend when no response came. Arçelik Headquarters reached out, promising an appointment, but that call never materialized. Today, a different representative claimed the air conditioner hadn't even reached the service yet. This conflicting information highlights the unprofessionalism and confusion within the company. This whole ordeal has been a lesson in frustration, revealing a company that seems to have lost track of its own products. I'm left uncertain about when or if the new air conditioner will ever be installed. It's a tale of truly terrible service.