Beko Authorized Service Employee's Arrogant Speech to the Customer
I'm a 40-year-old merchant in Cesme, Izmir. I previously filed a complaint about the Cesme Beko authorized service, and due to this, on the second evening, Beko customer service called. They were genuinely helpful, trying to find solutions. However, right after that, the Cesme Beko authorized service called, saying they're not obligated to answer calls and arrogantly stated, 'We don't have to pick up calls like you guys calling.' It's disappointing to see individuals with such a disrespectful attitude representing a brand like Beko.
Progress
I have been calling Beko customer service since the morning, explaining my distress. Because I previously complained about the authorized Beko service in Çeşme, today they are refusing to process my POS device. At 12:33, I spoke with customer service and conveyed the issue; they assured me they would take the necessary steps and direct the service. However, no one has arrived until now. At 15:26, I called customer service again and reported the issue, but they claimed they couldn't see the complaint and said the bank would direct the service. Despite my explanation that the bank had already directed them and they were causing delays, they ignored me. I don't believe the necessary warning has been given to the Çeşme authorized service that caused my inconvenience. In this regard, I find Beko's response inadequate.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center
