I'm a 40-year-old merchant in Cesme, Izmir. I previously filed a complaint about the Cesme Beko authorized service, and due to this, on the second evening, Beko customer service called. They were genuinely helpful, trying to find solutions. However, right after that, the Cesme Beko authorized service called, saying they're not obligated to answer calls and arrogantly stated, 'We don't have to pick up calls like you guys calling.' It's disappointing to see individuals with such a disrespectful attitude representing a brand like Beko.
I have been calling Beko customer service since the morning, explaining my distress. Because I previously complained about the authorized Beko service in Çeşme, today they are refusing to process my POS device. At 12:33, I spoke with customer service and conveyed the issue; they assured me they would take the necessary steps and direct the service. However, no one has arrived until now. At 15:26, I called customer service again and reported the issue, but they claimed they couldn't see the complaint and said the bank would direct the service. Despite my explanation that the bank had already directed them and they were causing delays, they ignored me. I don't believe the necessary warning has been given to the Çeşme authorized service that caused my inconvenience. In this regard, I find Beko's response inadequate.
After my complaint about the Çeşme Beko service, I had my POS device repaired at the Balçova Beko service, which is 70 km away, on 25.11.2023. This morning, I requested service directions from Alaçatı Yapı Kredi Bank for the POS connection. They had to direct me to the only available service, which is the Çeşme Beko service. Although the service was supposed to come within the day, due to my complaint, they scheduled an appointment for tomorrow and continue to cause me inconvenience. I urgently request a resolution to this issue.
Hello, writing from Cesme, Izmir. I've been trying to reach Cesme Beko service for days. I need assistance with configuring my workplace's POS device, but they don't answer their phone at 0541*****6500. Today, I visited their location, but couldn't find it as it has changed. Due to their irresponsiv...
I purchased a Beko air conditioner less than a year ago, and now that I need it during the summer heat, it’s not cooling at all. Despite informing the authorized service about the issue, it took them over a week to come and inspect it. They determined that there was a faulty part but said it would t...
I purchased home appliances from a Beko dealer in Izmir. I received the invoice and completed the full payment. However, the store has been closed for the past 10 days, and they do not answer any phone calls. My wedding is in three days, and my products are still not delivered. I contacted Beko cust...
Hello, I contacted Beko cash register service yesterday and scheduled a service appointment for today between 3 PM and 5 PM. They informed me that the Sarıgazi service team would come. However, the service team did not show up today, and to make matters worse, they closed the service ticket, falsely...
The dishwasher I purchased from Beko was installed on 12-12-2024. Despite being a brand-new product, the side panels were dented and damaged. Even though the authorized service unboxed and installed the dishwasher themselves, they are refusing to replace it with a new one. I have called the call cen...
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