BDGWin4 Account Locked After Withdrawal: Error 116

I had been using the bdgwin4 platform for about one month without any problems, and I had a balance of approximately 17,500 in my account. I requested a withdrawal of 5,000 and right after this request my user account was locked. When I try to log in, I receive an “Error: 116 User has been locked” message and I cannot access my funds or my account. The platform has not provided me with any explanation about why my account was locked or on what basis this decision was taken. I did not violate any rule to my knowledge and I want this unjust restriction to be removed. I request that my bdgwin4 account be reactivated as soon as possible and that my withdrawal request of 5,000 be processed, while the remaining balance stays safely in my account. I expect a clear explanation of why my account was locked and a quick resolution of this issue.