BDG Win ID Locked After Withdrawal Request

My BDG Win ID was suddenly locked on August 2nd, shortly after I made a withdrawal request from my account. Around that time, I mistakenly entered the wrong password two or three times, and then entered the correct password, but after that my ID became locked and I have been unable to access my account. Since the lock began, I have not been able to log in or use my balance, and I have not received any explanation or support from BDG Win despite waiting for a response. This situation is causing me serious concern because my funds are stuck in the account and I have no information about the status of my withdrawal or the reason for the block. I kindly request that my BDG Win ID be urgently reviewed, that the unjust lock on my account be removed, and that my access to my balance and withdrawal be restored as soon as possible. If there is any verification or additional information needed from my side, I am ready to provide it so that this issue can be resolved quickly.