Bacioo blocked me out after I paid for premium, how can I regain access or get a refund?

First, make sure your Bacioo app is updated and restart your phone to rule out a simple glitch.

Check your email for any messages from Bacioo—sometimes accounts are flagged for suspicious activity or chargebacks.

If you're locked out after paying for premium, try resetting your password or logging in with a different method (email, phone, or social account).

If that fails, contact Bacioo support with proof of payment (receipt, transaction ID, date, email used) and explain the situation clearly.

Also check if you subscribed via App Store or Google Play—if so, you can request a refund directly through their refund request pages.

❗ If Bacioo doesn’t respond or refuses to help, 👉 file a complaint on Xolvie 👈 to push for a resolution and alert other users.